I have computer troubles, what do I do?
What do I need to bring to your office? (How does the process work?)
What do you charge to LOOK at my computer?
What are your rates?
How soon can you fix my computer?
Do I need an appointment?
Do you guarantee your work?
Can you fix my computer at my place?
Do you fix laptop computers?
Will you fix my Apple computer?
Can your recover lost files or passwords?
What forms of payment do you accept?
Do you provide phone or remote support?

Q: I have computer troubles, what do I do?

A: Computer issues/problems are common place. The most important thing we recommend when having any issues is to back up any important data. You can burn files to a CD/DVD, use a remote back up service or in some cases e-mail very important files to a hosted e-mail service (gmail).  If you have lots of data -or- do not know how to back up, we can help you do that. Next, call us at 612-706-9881 or simply bring your computer so we can diagnose the problem before it grows!
 

Q:  What do I need to bring to your office? (How does the process work?)

A: If you have desktop computer (tower) simply unplug all your cables at home and bring in only the computer itself. (no monitor, cables etc.) If you have a laptop computer, simply bring in the laptop and Power cord. If you have a lost or damaged laptop power cord, we can still service your laptop with our universal cords.

When you drop off your computer, you will give us a brief description of the problem. If you know you want it fixed, we will print out an estimate for you. You are not required to pay for service until service is complete.

Your computer will then go into our FIFO queue. (1st in, 1st out). If our technician has any questions they will call you. If you did a diagnostic our technicians will always call before doing any repair work.

Once your computer is completed, we will then contact you for pick up.

Q: What do you charge to LOOK at my computer?

A:  If you drop your computer off at our office, we only charge a flat $39 diagnostic fee. This includes testing, and finding out what the problem is. Techs 2 Go will NEVER fix a computer in for a "diagnostic" without the permission of the owner!  Once diagnosed, we can then discuss your options and possible costs. You have the choice of repairing or picking up your computer. The diagnostic fee will always be waived if you choose to have your computer repaired with us.

Q: What are your rates?

A:  At Techs 2 Go we are very proud of our low rates. We do not hide nor mislead our customers. On the left side of this web site, is a complete list of our services. If you click on one, it will show you a brief description and give you the pricing. Techs 2 Go is proud to offer most of our in-house services as flat rates. This assures are customers what they will be paying; and not be shocked when the final bill comes in.
 

Q: How soon can you fix my computer?

A: Our average turn around time is 1-3 business days. Depending on how busy we are, and how many techs on staff. Rush service is available for only $49. Rush jobs usually can be done same business day. If a  part needs to be ordered this may delay your service by 2-3 days.
 

Q: Do I need an appointment?

A: If you are dropping your computer off you do not need an appointment. If you would like on-site service (to your home or business) please call us at 612-706-9881 to schedule an appointment.

Q: Do you guarantee your work?

A: We want you to be 100% satisfied with Techs 2 Go. We offer a 30 day guarantee on all work we do. If the issue we fixed was not completely fixed or comes back, bring your system in within 30 days for a no-charge service.

Q: Can you fix my computer at my place?

A: We have a host of on-site services available. Our on site services is available for a low rate of $90.00 per hour. For more information on site services please see our service section. With most service issues like Virus removal, spyware, back up etc. it is highly recommend to bring your computer in. While on site, we have to charge you even if the technician is just waiting for the computer to run scanners etc. At our office, because of our flat-rate pricing, this is not an issue. Finally, some issues are BETTER on site. For example if you have a home network or setting up a WiFi connection. It is much easier to set it up at your home instead of hauling all your equipment to our office.

Q: Do you fix laptop computers or printers?

A: We are at the point now where we get in more laptops then desktop computers! Laptops are definitely popular! Because of this, Techs 2 Go has focused many resources on laptop repair. Unlike most shops, we can fix most laptop hardware issues (broken screens, DC Jacks, hinges, etc.) right at our location. We now even stock parts for many popular laptops. Don't just trash it, we have fixed laptops that are banged up, water damaged, cracked screens & much more. We always tell our customers: We LOVE laptops!

Q: Will you fix my Apple computer?

A: Techs2Go is now equipped to fix Apple computers. We do not currently stock parts, but we do have technicians available who are trained on Apple computers. We can also help you configure your apple products iPods, iphone etc.

Q: Can your recover lost files or passwords?

A: We have invested thousands of dollars in tools to recover failing hard drives, corrupted files, and lost passwords. We can retrieve a computer's Internet history, lost pictures, scrambled databases and more. Please see our services section for details on pricing.
 

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard, American Express, Discover, Checks, and of course cash.
 

Q: Do you provide phone or remote support?

A: Due to the nature of computers, we do not offer phone support. Techs 2 Go is now proud to offer Remote Support. With remote support, we can connect to your computer over the internet via a secure connection and take control of it. With this technology we can fix most software issues. We charge $79 per hour for Remote Support.